1. Introduction
Welcome to Govigi, owned and operated bygovigi.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
By accessing or using the Govigi app, you agree to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect the following details during registration or order placement:
- Full Name
- Phone Number
- Delivery Address
- Business Details (Hotel, PG, Restaurant, MSME, etc.)
- Location Information (approximate or precise)
2.2 Payment Information
We may collect UPI ID, transaction IDs, and billing-related information. We do NOT store card details. All payments are handled securely through trusted third‑party payment gateways.
2.3 Automatically Collected Data
We collect non-personal data such as device info, IP address, analytics, and crash logs to improve performance.
3. How We Use Your Information
We use your data to:
- Manage your Govigi business account
- Process and deliver orders
- Verify business and delivery details
- Enhance app experience and performance
- Process payments securely
- Provide customer support
- Send notifications, updates, and invoices
We never sell or rent your personal information.
4. Sharing Your Information
We share limited data with delivery partners, payment processors, and operational service providers — strictly for service purposes. We do not share your information with advertisers.
5. Location Information
Location access helps improve delivery accuracy and assign nearby personnel. You may disable location permissions anytime, but some features may be affected.
6. Data Security
We use encryption, secure servers, and restricted internal access to protect your data. Although we follow industry‑standard measures, no method is 100% secure.
7. Data Retention
We retain your data while your account remains active or as required for legal and business purposes. You may request account deletion.
8. Children’s Privacy
Govigi is intended for adults (18+). We do not knowingly collect information from minors.
9. Your Rights
- Update or correct your profile
- Request account deletion
- Adjust app permissions
- Contact us regarding your data
10. Third‑Party Services
We use third‑party tools such as payment gateways, analytics, and crash reporting systems.
11. Policy Updates
We may update this Privacy Policy periodically. Changes will reflect a new "Last Updated" date.
12. Contact Us
If you have questions, reach out to:
- Email:support@govigi.com
- Website:govigi.com